Terms of service

These Terms of Service govern access to and use of luxyhairx.shop, including purchases made through our online store.

Throughout these Terms, references to “we”, “us” and “our” refer to luxyhairx.shop in connection with operation of this online store.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory rights available to consumers under UK law.

1. Use of the Website

You may use luxyhairx.shop for lawful personal shopping and other legitimate purposes.

You must not use the website:

• For unlawful activities;
• To commit fraud;
• To impersonate another person;
• To interfere with website security;
• To distribute malware;
• To attempt unauthorised access to systems or information;
• To scrape or exploit the website unlawfully;
• To infringe intellectual-property rights; or
• In any manner intended to damage or disrupt our services.

2. Eligibility to Purchase

By submitting an order, you confirm that you have legal capacity to enter into the relevant transaction or are otherwise authorised to make the purchase.

You must provide accurate and complete information during checkout.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements and other information are accurate.

However, minor variations may occur.

Product colours may also appear differently depending on device and display settings.

Nothing in this provision affects statutory rights where goods are materially misdescribed, faulty or otherwise non-conforming.

4. Product Availability

Products are subject to availability.

Placing an item in a shopping cart does not reserve that item.

We may withdraw products or change availability before an order is accepted.

5. Prices

The price applicable to an order will be displayed during checkout before the order is submitted.

We may change prices from time to time.

Price changes do not normally affect orders already accepted.

6. Obvious Pricing Errors

Although we aim to maintain accurate pricing, mistakes may occasionally occur.

Where a clearly obvious pricing error is identified before an order is accepted or fulfilled, we may contact the customer to resolve the issue or cancel the affected order where legally permitted.

If payment has already been collected for a cancelled order, an appropriate refund will be issued.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order may be subject to review before acceptance.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• Goods are unavailable;
• Payment cannot be authorised;
• The delivery information is invalid;
• We identify a material listing error;
• Fraud is reasonably suspected;
• Purchase limits are exceeded;
• The transaction appears unauthorised; or
• Fulfilling the order would be unlawful.

8. Order Confirmation

Customers should review order-confirmation information promptly.

If you identify an error, contact:

info@luxyhairx.shop

We cannot guarantee that changes can be made after fulfilment has begun.

9. Payment

Payment must be made using a payment method offered during checkout.

Payment services may be provided by third-party payment processors.

Customers represent that they are authorised to use the payment method submitted with the order.

We may take reasonable measures to verify transactions and prevent fraud.

10. Fraud Prevention

We may delay, decline or cancel a transaction where we reasonably believe additional verification is necessary to prevent fraud or unauthorised activity.

We may request reasonable supporting information.

Any such measures will be applied subject to applicable law.

11. Shipping

All orders qualify for free standard delivery.

Our estimated standard delivery timeframe is 15–20 days.

Detailed delivery terms are contained in our Shipping Policy.

UK online sellers generally must deliver within 30 days unless another period has been agreed with the customer.

12. Delivery Information

Customers are responsible for providing accurate delivery details.

If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.

Please contact info@luxyhairx.shop promptly if you discover an address error.

We cannot guarantee changes after an order has entered fulfilment.

13. Risk and Delivery

Responsibility for goods will pass in accordance with applicable consumer law.

Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by law.

14. Cancellation Rights

Consumers purchasing qualifying goods online may have a statutory right to cancel without giving a reason.

The statutory cancellation period for qualifying goods generally runs for 14 days after receipt.

Please review our Return and Refund Policy for details.

15. Returns and Refunds

Our Return and Refund Policy forms part of the conditions applicable to purchases made through luxyhairx.shop.

Nothing in that policy or these Terms limits rights relating to faulty, damaged, misdescribed or otherwise non-conforming products.

16. Consumer Rights

UK consumer law provides mandatory protections concerning goods supplied by traders.

Where applicable, goods must satisfy statutory standards.

Customers may have remedies including rejection, repair, replacement, price reduction or refund depending on the circumstances and relevant statutory requirements.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

17. Promotions and Discount Codes

Promotions may be subject to specific conditions.

Unless otherwise stated:

• Promotions cannot necessarily be combined;
• Discount codes must be entered correctly before checkout is completed;
• Promotions may have expiry dates;
• Offers may apply only to specified products; and
• Promotions may be withdrawn before an order is accepted.

Promotional terms will not remove statutory consumer rights.

18. Intellectual Property

Website content, including text, graphics, layouts, logos, images and other materials, may be protected by intellectual-property laws.

Except where permitted by law, users may not reproduce, distribute, exploit or commercially use protected material without appropriate authorisation.

Third-party trademarks and materials remain the property of their respective owners.

19. Reviews and User Content

Where the website allows customers to submit reviews, comments or other content, users must not submit material that:

• Is unlawful;
• Is deliberately false or misleading;
• Infringes third-party rights;
• Contains malware;
• Contains unlawful threats;
• Is fraudulent; or
• Is otherwise prohibited by applicable law.

We may moderate or remove content where reasonably necessary.

20. Third-Party Services

Certain website functionality may rely on third parties, including:

• Shopify;
• Payment processors;
• Logistics providers;
• Analytics providers;
• Security providers; and
• Communication services.

Third-party services may also have their own terms and privacy practices.

21. Website Availability

We aim to maintain reasonable website availability but cannot guarantee uninterrupted access.

Access may occasionally be interrupted because of:

• Maintenance;
• Security work;
• Technical faults;
• Hosting issues;
• Network failures;
• Software updates; or
• Events beyond reasonable control.

Where appropriate, we will take reasonable steps to restore services.

22. Accuracy of Website Information

We may correct typographical, technical or administrative errors appearing on the website.

Corrections will not be used to unlawfully alter an accepted consumer contract.

23. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability for matters that cannot legally be excluded under applicable UK law.

Subject to those mandatory protections, we are not responsible for losses that were not reasonably foreseeable as a result of a breach or that arise from circumstances for which we are not legally responsible.

24. Personal Data

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

Customers should review the Privacy Policy before providing personal information.

25. Electronic Communications

When you place an order or contact us electronically, communications relating to the transaction may also be provided electronically.

Customers are responsible for providing a valid email address and checking relevant communications.

26. Events Beyond Reasonable Control

There may be circumstances beyond our reasonable control that affect website operation, fulfilment or delivery.

Examples may include:

• Severe weather;
• Natural disasters;
• Transport disruption;
• Customs disruption;
• Industrial action;
• Government restrictions;
• Carrier disruption;
• Infrastructure failures;
• Cybersecurity incidents; and
• Other exceptional events.

We will take reasonable steps to mitigate their effects where appropriate.

This provision does not remove statutory remedies available to consumers for non-delivery or other contractual breaches.

27. Severability

If any provision of these Terms is found unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

28. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a waiver of the right to enforce that provision later.

29. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

• Changes to our services;
• Changes in our operations;
• Legal developments;
• Technical changes; or
• Security requirements.

Changes will not retrospectively remove rights already accrued under an accepted consumer contract.

30. Governing Law and Consumer Rights

These Terms are governed by applicable law.

Nothing in these Terms is intended to deprive a consumer of mandatory protections or mandatory jurisdictional rights available under the law applicable to that consumer.

31. Entire Agreement

These Terms, together with applicable product information, our Return and Refund Policy, Privacy Policy and Shipping Policy, form the contractual framework governing purchases through luxyhairx.shop to the extent permitted by law.

32. Contact

For questions concerning these Terms:

Email: info@luxyhairx.shop