Refund policy

Thank you for shopping with luxyhairx.shop.

We want customers to feel confident when purchasing clothing through our online store. This Return and Refund Policy explains our voluntary change-of-mind returns, faulty or damaged products, incorrect orders, exchanges, refunds, cancellations, and related procedures.

This policy is intended for orders shipped to customers in the United States. Nothing in this policy is intended to waive, exclude, restrict, or limit any consumer right or remedy that cannot lawfully be waived, excluded, restricted, or limited under applicable federal, state, or local law.

1. Contact Information

Store Name: luxyhairx.shop
Email: info@luxyhairx.shop

Please contact us before returning any product. Returns sent without prior return instructions may be delayed in processing.

2. 30-Day Change-of-Mind Return Period

We offer a 30-calendar-day voluntary return period for eligible change-of-mind returns.

You may request a return within 30 calendar days after your order has been delivered.

The return request must be submitted within this 30-day period.

After your return request is approved, you should send the eligible product back within the timeframe specified in our return instructions.

This voluntary return period does not limit or replace any rights or remedies available for products that are faulty, defective, damaged, incorrectly supplied, materially misdescribed, or otherwise subject to applicable consumer protection laws.

3. Eligibility for Change-of-Mind Returns

To qualify for a voluntary change-of-mind return, the product must:

• Be unworn, unused, and unwashed;

• Be unaltered;

• Be in its original saleable condition;

• Have all original tags and labels attached;

• Have any applicable hygiene seal intact;

• Be free from makeup, perfume, deodorant, lotion, fake tan, pet hair, smoke, stains, odors, or other marks;

• Include all components and accessories supplied with the product;

• Not show signs of wear, washing, alteration, misuse, or damage; and

• Be accompanied by the order number or other reasonable proof of purchase.

Customers may try on clothing only to the extent reasonably necessary to determine its size, appearance, and fit.

Products that have been worn, washed, altered, damaged, stained, or otherwise handled beyond what is reasonably necessary to inspect or try on the product may not qualify for a voluntary change-of-mind return.

These conditions apply only to voluntary change-of-mind returns and do not limit rights relating to faulty, defective, damaged, incorrectly supplied, or materially misdescribed products.

4. How to Request a Return

To request a return, contact:

info@luxyhairx.shop

Please include:

• Your full name;

• Order number;

• Email address used for the order;

• Product name;

• Size and color;

• Quantity being returned;

• Reason for the return; and

• Whether you are requesting a refund or exchange.

For damaged, defective, incorrect, or materially misdescribed products, please also provide clear photographs or videos where reasonably possible.

We may request additional information reasonably necessary to locate the order or assess the reported issue.

5. Return Authorization

If your return request is approved, we will provide return instructions.

Return authorization allows you to send the identified product to us for assessment. It does not necessarily mean that the refund has already been approved.

The final refund decision for a voluntary return will generally be made after the returned product has been received and inspected.

Please do not add other products to an authorized return without contacting us first.

6. Return Address

Approved returns must be sent to the return address provided in our return instructions.

Please do not send products to an address printed on the original parcel, shipping label, product packaging, manufacturer documentation, or another location unless we have specifically instructed you to do so.

This helps us identify and process your return correctly.

7. Packaging a Return

Customers should package returned products securely to help prevent damage during transportation.

Where reasonably possible:

• Fold clothing carefully;

• Use suitable protective packaging;

• Include the order number;

• Protect original tags and labels;

• Remove or cover old shipping labels; and

• Use appropriate outer packaging.

Original packaging is preferred for voluntary returns where available, but the absence of original packaging will not automatically eliminate a legal remedy for a product that is faulty or otherwise protected by applicable law.

8. Return Tracking

We strongly recommend using a tracked shipping service for customer-arranged returns.

Please retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of delivery.

For voluntary change-of-mind returns, the customer is generally responsible for the return parcel until it is delivered to the authorized return location.

We cannot process a voluntary refund for a return that we have not received, except where applicable law requires otherwise.

9. Change-of-Mind Return Shipping Costs

For eligible voluntary change-of-mind returns:

• The customer is responsible for return shipping costs;

• Original standard shipping charges are generally non-refundable;

• Optional expedited or premium delivery charges are generally non-refundable;

• Return shipping costs are generally non-refundable; and

• No restocking fee will be charged for an eligible return.

These provisions do not apply where applicable law requires us to provide a different remedy or cover return costs.

10. Faulty, Defective, Damaged, or Incorrect Products

Please contact us as soon as reasonably possible if a product:

• Arrives damaged;

• Has a manufacturing defect;

• Is defective or unsafe;

• Is materially different from its description;

• Is materially different from the product ordered;

• Is the wrong product, size, or color;

• Is missing from the order;

• Does not function as reasonably expected for its intended purpose; or

• Otherwise fails to meet an applicable legal requirement or consumer guarantee.

Please provide your order number, a description of the problem, and photographs or videos where reasonably possible.

Photographs or other evidence may help us assess the issue efficiently, but requesting reasonable evidence does not eliminate any non-waivable legal rights.

11. Remedies for Faulty or Non-Compliant Products

The appropriate remedy depends on the nature of the problem and applicable law.

Depending on the circumstances, a customer may be entitled to:

• A replacement;

• A repair where appropriate;

• A refund;

• A partial refund or price adjustment; or

• Another remedy required by applicable law.

Where a product has a serious or legally significant defect, applicable law may provide additional remedies.

Nothing in this policy is intended to determine or reduce a customer's legal rights where mandatory federal, state, or local law provides otherwise.

12. Return Costs for Faulty Products

If a product is confirmed to be faulty, defective, damaged, incorrect, materially misdescribed, or otherwise subject to a remedy for which we are responsible, we will provide or reimburse reasonable return shipping costs as required by applicable law.

Depending on the circumstances, we may:

• Provide a prepaid return label;

• Arrange return shipping; or

• Reimburse reasonable return postage after receiving appropriate proof of payment.

Customers should retain return postage receipts where they have been instructed to arrange the return themselves.

13. Proof of Purchase

We may request reasonable proof that the product was purchased from luxyhairx.shop.

Acceptable proof may include:

• Order confirmation;

• Order number;

• Payment confirmation;

• Receipt;

• Transaction record;

• Bank or card statement showing the transaction; or

• Other reasonable evidence of purchase.

A customer does not necessarily need to provide original packaging to establish a valid claim for a genuine product defect or other legally protected issue.

14. Products Excluded from Change-of-Mind Returns

Certain products may not qualify for voluntary change-of-mind returns because of hygiene, safety, customization, or product-integrity considerations.

Depending on the products offered by luxyhairx.shop, examples may include:

• Underwear or intimate apparel that has been worn or used;

• Swimwear where a hygiene seal has been removed or damaged;

• Hosiery or socks where sealed packaging has been opened;

• Earrings or body jewelry after opening or use;

• Personalized or customized products;

• Products altered at the customer's request;

• Gift cards; and

• Products damaged through misuse, improper washing, unauthorized alterations, or failure to follow reasonable care instructions.

These exclusions apply only to voluntary change-of-mind returns.

They do not remove or limit any applicable legal rights relating to defective, unsafe, damaged, incorrectly supplied, or materially misdescribed products.

15. Sale and Promotional Products

Sale, promotional, discounted, and clearance products remain subject to applicable consumer protection laws.

A product will not be denied a legally required remedy merely because it was:

• Purchased at a discount;

• Purchased using a promotional code;

• Included in a sale;

• Purchased during a clearance promotion; or

• Included in a promotional bundle.

If a product is clearly marked Final Sale before purchase, it may be excluded from our voluntary change-of-mind return policy where permitted by applicable law.

A Final Sale designation does not eliminate rights relating to defective, unsafe, damaged, incorrectly supplied, or materially misdescribed products where those rights cannot legally be excluded.

16. Exchanges

If you would like to exchange an eligible product for another size, color, or available product, contact:

info@luxyhairx.shop

Exchanges are subject to product availability.

For a voluntary change-of-mind exchange, the customer may be responsible for applicable return shipping costs and any additional shipping costs associated with sending the replacement product.

If the exchange is required because we supplied a defective or incorrect product, we will handle applicable shipping costs in accordance with applicable law.

If the requested replacement is unavailable, we may offer another available option or a refund where appropriate.

17. Return Inspection

Once a return is received, we will inspect the product as soon as reasonably practical.

The inspection may include checking:

• Product condition;

• Tags and labels;

• Signs of wear or washing;

• Stains, odors, or other damage;

• Included accessories or components; and

• Whether the product corresponds to the original order.

We will notify the customer if additional information is required or if the return does not meet the conditions for a voluntary refund.

18. Refund Method

Once a refund is approved, it will be issued to the original payment method used for the purchase.

For example:

• Credit-card payments will generally be refunded to the original card;

• Debit-card payments will generally be refunded to the original card;

• PayPal payments will generally be refunded through the original PayPal account;

• Digital-wallet payments will generally be refunded through the original payment method; and

• Gift-card payments will generally be returned to the applicable gift card or original payment method.

We will not substitute store credit for a monetary refund where applicable law requires a monetary refund, unless the customer agrees to the alternative.

If the original payment method is no longer available or cannot technically receive the refund, we will contact the customer to determine an appropriate alternative.

19. Seven-Business-Day Refund Timeframe

Once a refund is approved, we will issue the refund to the original payment method, and the refund is expected to be credited to the original payment account within seven business days.

Business days generally mean Monday through Friday, excluding applicable public holidays.

We will provide refund confirmation after the refund has been initiated.

After we issue a refund, the customer's bank, card issuer, payment processor, or financial institution may require additional processing time before the transaction becomes visible in the account.

If seven business days have passed after refund approval and the funds have not appeared, please:

1. Check the original payment account;

2. Review pending transactions;

3. Contact your bank, card issuer, or payment provider;

4. Retain the refund confirmation; and

5. Contact info@luxyhairx.shop with your order number.

We will provide available refund transaction information and reasonably assist with the investigation.

20. Refund Amount

For an approved full voluntary return, the refund will generally cover the amount actually paid for the eligible returned product.

For change-of-mind returns:

• Original standard shipping charges are generally non-refundable;

• Optional expedited or premium shipping charges are generally non-refundable;

• Return shipping costs are generally the customer's responsibility; and

• Discounts and promotional pricing will be reflected in the refund calculation.

For a valid faulty, defective, damaged, incorrect, or materially misdescribed product claim, refunds and related costs will be handled in accordance with applicable law.

21. Partial Refunds

For voluntary change-of-mind returns, a refund may be reduced where permitted by applicable law if the product has been handled beyond what is reasonably necessary to inspect or try on the product and that handling has materially reduced its value.

Examples may include:

• Significant wear;

• Washing;

• Alteration;

• Staining;

• Damage;

• Missing components; or

• Other handling that materially affects the product's resale condition.

Any proposed adjustment will be explained to the customer.

No deduction will be made where doing so would unlawfully reduce a mandatory refund or other legally required remedy.

22. Promotional Discounts and Bundled Orders

If a promotion depends on purchasing multiple products or meeting a minimum order value, returning part of the order may cause the remaining order to no longer qualify for the original promotion.

Where clearly disclosed before purchase and permitted by applicable law, the refund may reflect:

• The actual discounted amount paid;

• Loss of a bundle discount;

• Loss of a minimum-spend discount; or

• Other promotional conditions disclosed before purchase.

Any applicable adjustment will be explained before the refund is finalized.

23. Free Gifts

If a free promotional gift was provided because an order satisfied specific promotional conditions, the gift may need to be returned when the qualifying products are returned.

Where permitted by applicable law and clearly disclosed in the promotion, the disclosed value of an unreturned promotional gift may be deducted from a voluntary change-of-mind refund.

This provision does not reduce any mandatory remedy for a defective or non-compliant product.

24. Order Cancellations

If you wish to cancel an order, contact info@luxyhairx.shop as soon as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment or been dispatched.

Cancellation cannot be guaranteed once an order has entered fulfillment, packing, or shipping.

If an order is successfully cancelled before dispatch, the applicable refund will be issued to the original payment method.

If the order has already been dispatched, the customer may need to receive the order and use the applicable return procedure.

Any cancellation rights required by applicable law remain unaffected.

25. Refused or Unclaimed Parcels

If a parcel is refused, abandoned, not collected, or returned because the customer supplied an incorrect or incomplete address, we will contact the customer after the parcel is returned to us.

Where permitted by applicable law, reasonable shipping, return-to-sender, or reshipping costs attributable to the customer's actions may apply.

We will not apply such charges where the delivery problem resulted from our error or another circumstance for which we are responsible.

26. Lost Return Parcels

For change-of-mind returns arranged by the customer, we strongly recommend using tracked shipping.

If a customer-arranged return is lost before reaching us, the customer should contact the selected carrier and use the tracking information to investigate the shipment.

We cannot normally process a voluntary refund for a return that we have not received.

This limitation does not apply where we arranged the return shipping or where applicable law requires otherwise.

27. Gifts

Refunds for gift orders will normally be issued to the original purchaser's payment method.

Where appropriate, we may offer an exchange or store credit to the gift recipient.

A monetary refund will generally not be issued to a person other than the original payer unless required by applicable law or otherwise agreed.

28. Chargebacks and Duplicate Refunds

Customers are encouraged to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not remove any legal rights available to the customer.

However, we will not issue a duplicate refund for the same transaction where the customer has already received the same amount through a chargeback, bank reversal, payment provider, or other financial dispute process.

29. Return Abuse and Fraud

We may investigate suspected fraudulent or abusive activity involving our voluntary return process.

Examples may include:

• Returning a different product from the one purchased;

• Returning counterfeit or substituted merchandise;

• Repeatedly wearing and returning clothing;

• Removing or replacing product tags;

• Making knowingly false damage claims;

• Making knowingly false non-delivery claims;

• Attempting to obtain duplicate refunds; or

• Other conduct intended to improperly obtain a refund or replacement.

We may decline a voluntary change-of-mind return where reasonable evidence of fraud or abuse exists.

Nothing in this section limits any non-waivable legal rights.

30. Applicable U.S. Consumer Protection Laws

This policy is intended to operate together with applicable federal, state, and local consumer protection laws.

Depending on the circumstances and applicable law, customers may have rights relating to:

• Defective products;

• Product safety;

• Misrepresentation;

• Incorrect products;

• Non-delivery;

• Unauthorized charges;

• Refunds; or

• Other consumer protections.

Nothing in this policy is intended to waive or restrict any right or remedy that cannot legally be waived or restricted.

Where applicable law provides a greater or different right than this voluntary policy, the applicable law will control.

31. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our products, return procedures, payment services, operational practices, or applicable legal requirements.

The current version will be published on our website with a revised update date.

Changes will not be intended to retroactively reduce rights applicable to orders already accepted where such reduction would be prohibited by law.

32. Contact Us

For return, exchange, cancellation, faulty-product, or refund assistance, please contact:

luxyhairx.shop
Email: info@luxyhairx.shop

Please include your order number in all order-related communications so that we can locate your purchase and assist you efficiently.

Last Updated: September 2026