Shipping policy

Thank you for shopping with luxyhairx.shop.

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled in the event of delivery problems.

We aim to provide clear and reliable shipping information so that you know what to expect when placing an order with us.

For any questions regarding shipping or delivery, please contact us at:

Email: info@luxyhairx.shop

1. Shipping Overview

Our standard shipping estimates are:

  • Standard Shipping: Free on all orders

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time After Dispatch: 5–8 business days

  • Estimated Total Time from Order to Delivery: Approximately 6–11 business days

These timeframes apply to in-stock products unless a different processing or delivery timeframe is clearly stated on the applicable product page or at checkout.

2. Free Standard Shipping

Free standard shipping is available on all orders placed through luxyhairx.shop.

There is no minimum purchase amount required to qualify for free standard shipping.

Customers will not be charged a standard shipping fee for eligible orders.

If an optional expedited or other shipping service is offered, any applicable additional charge will be clearly displayed before the order is submitted.

3. Order Processing Time

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been authorized.

Order processing may include:

  • Payment verification;

  • Order review;

  • Product availability confirmation;

  • Fraud or security screening;

  • Picking and packing; and

  • Preparation for carrier collection.

Processing time is separate from carrier transit time.

Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.

4. Estimated Delivery Time

After an order has been processed and handed to the shipping carrier, standard delivery is estimated to take:

5–8 business days

The estimated delivery period begins after the order has been dispatched, not when the order is placed.

Based on our normal processing and transit estimates, the expected total timeframe is approximately:

6–11 business days from order placement to delivery.

These are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

5. Delivery Estimates Are Not Guaranteed Dates

Delivery estimates are provided in good faith based on normal fulfillment and carrier conditions.

Actual delivery times may vary due to circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier delays or network disruptions;

  • Transportation interruptions;

  • Public holidays;

  • Peak shopping periods;

  • Incorrect or incomplete delivery information;

  • Remote or difficult-to-access delivery locations;

  • Government restrictions;

  • Security procedures;

  • Unexpected operational disruptions; or

  • Other unforeseen circumstances.

We will make reasonable efforts to assist customers when a significant delivery delay occurs.

6. Shipping Destinations

We ship to destinations made available during checkout.

If a particular address, ZIP Code, state, or destination cannot be selected during checkout, shipping may not currently be available to that location.

Available shipping destinations may depend on:

  • Carrier coverage;

  • Product restrictions;

  • Operational availability;

  • Local requirements; and

  • Checkout configuration.

If we are unable to fulfill an accepted order because the destination cannot be serviced, we will contact the customer and provide an appropriate solution, including a refund where applicable.

7. Shipping Charges

Standard shipping is free for all orders.

If an optional shipping method or expedited service is available, any applicable charge will be displayed at checkout before payment is submitted.

We will not add an undisclosed standard shipping charge after an order has been accepted.

8. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review the confirmation and verify:

  • Your name;

  • Email address;

  • Shipping address;

  • Products ordered;

  • Sizes or variations;

  • Quantities; and

  • Shipping method, if applicable.

If you notice an error, contact us as soon as possible at:

info@luxyhairx.shop

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has already been processed or shipped.

9. Shipping Confirmation and Tracking

When your order has been dispatched, we will normally provide shipping confirmation information.

Where tracking is available, the information may include:

  • Tracking number;

  • Carrier information;

  • Tracking link; and

  • Shipment status.

Tracking information may take some time to become active after the carrier receives the package.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

If tracking information remains inactive for an extended period, please contact us so that we can assist with an investigation where appropriate.

10. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the following before submitting your order:

  • Full recipient name;

  • Street address;

  • Apartment, suite, or unit number, if applicable;

  • City;

  • State;

  • ZIP Code;

  • Country; and

  • Telephone number where requested.

Incomplete or inaccurate address information may result in delivery delays, failed delivery attempts, or return of the package.

We are not responsible for avoidable delivery problems caused solely by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

11. Address Changes

If you need to change your shipping address after placing an order, contact us immediately at:

info@luxyhairx.shop

Please include your order number and the corrected address.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.

However, we cannot guarantee that an address change will be possible after processing or shipment has begun.

Once a package has been transferred to a carrier:

  • The carrier may not permit an address change;

  • Redirection may not be available;

  • Additional charges may apply; or

  • The package may be returned to the sender.

Where an additional shipping cost results solely from incorrect information provided by the customer, reasonable reshipping costs may apply where permitted by law.

12. Multiple Shipments

An order containing multiple products may occasionally be divided into separate shipments.

This may happen because:

  • Products are prepared at different times;

  • Products are fulfilled from different locations;

  • Certain products require separate packaging; or

  • Separate shipments are more practical for logistical reasons.

If an order is split into multiple packages:

  • Packages may arrive on different dates;

  • Each package may have a separate tracking number; and

  • Receiving one package does not necessarily mean the entire order has been delivered.

Customers will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

13. Delivery Attempts and Unclaimed Packages

The shipping carrier may make one or more delivery attempts depending on the destination and carrier procedures.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again;

  • Leave a delivery notice;

  • Hold the package at a local facility;

  • Transfer the package to a collection location; or

  • Return the package to the sender.

Customers should monitor available tracking information and follow reasonable carrier instructions.

If a package is returned to us because it was not collected, delivery was refused, or the customer failed to provide accurate delivery information, please contact us at:

info@luxyhairx.shop

We will review the circumstances and advise you of the available options.

Where permitted by law, reasonable reshipping costs may apply if the failed delivery resulted solely from information or actions attributable to the customer.

14. Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please:

  1. Review the tracking information;

  2. Check for delivery notices;

  3. Confirm that the shipping address was correct;

  4. Check with household members or building reception where applicable; and

  5. Contact us if the package still cannot be located.

When contacting us, please provide:

  • Your order number;

  • Tracking number, if available;

  • Shipping address; and

  • A description of the delivery issue.

We will review the available order and tracking information and, where appropriate, assist with an investigation with the carrier or fulfillment provider.

15. Lost Packages

If a package appears to have been lost in transit, please contact us at:

info@luxyhairx.shop

We may request reasonable information to assist with the investigation.

Where a package is confirmed to have been lost before successful delivery, we will review the circumstances and provide an appropriate remedy in accordance with applicable law and our Return and Refund Policy.

Depending on the circumstances, the remedy may include:

  • A replacement, subject to availability; or

  • A refund to the original payment method.

Customers are not required to resolve a seller's delivery obligations solely with the shipping carrier.

16. Tracking Shows Delivered but Package Is Missing

If tracking information shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location;

  • Check your mailbox or other designated delivery area;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check with building reception or management;

  • Review any delivery photograph or carrier notification; and

  • Confirm that the shipping address on the order was correct.

If the package remains missing, contact us at:

info@luxyhairx.shop

We will review the available delivery information and assist with a carrier investigation where appropriate.

A “delivered” tracking status is relevant evidence, but it will not automatically determine the outcome where other information indicates that proper delivery may not have occurred.

17. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible at:

info@luxyhairx.shop

Please provide, where reasonably possible:

  • Order number;

  • Description of the damage;

  • Photographs of the affected product;

  • Photographs of the external packaging;

  • Photographs of the shipping label; and

  • Any other information reasonably necessary to assess the issue.

Please retain the damaged product and packaging until we provide further instructions.

Damaged or defective products will be handled in accordance with our Return and Refund Policy and applicable law.

18. Incorrect or Missing Items

If you receive:

  • The wrong product;

  • The wrong size;

  • The wrong color or variation;

  • An item you did not order; or

  • An order with a missing product,

please contact us promptly at:

info@luxyhairx.shop

Please provide your order number and details of the issue.

Where the error is confirmed to have been caused by us, we will provide an appropriate correction or remedy without charging the customer for reasonable additional shipping costs.

Please do not use, wash, alter, or remove product tags from an incorrectly supplied item unless reasonably necessary to inspect the product.

19. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible at:

info@luxyhairx.shop

We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfillment or been dispatched.

However, cancellation cannot be guaranteed once processing, packing, or shipment has begun.

If an order has already been dispatched, cancellation may no longer be possible. In that case, the order may need to be handled under our Return and Refund Policy.

If a paid order is successfully cancelled, the refund will generally be issued to the original payment method.

20. Returns

Returns are handled in accordance with our separate Return and Refund Policy.

If you wish to return an item, please contact us before sending the product back.

We will provide the applicable return instructions and return address.

Please do not send a return to an address obtained from an unrelated source or send products back without following our return instructions, as this may delay processing.

Return shipping time is separate from the original delivery timeframe.

21. International Shipping and Customs

If international shipping is offered for a particular order, additional customs or import requirements may apply.

Depending on the destination, the customer may be responsible for:

  • Import duties;

  • Customs charges;

  • Local taxes;

  • Brokerage fees; or

  • Other government-imposed charges.

International customs processing may also extend the estimated delivery timeframe.

Customers are responsible for ensuring that products ordered can legally be imported into the destination country.

Where international shipping is not specifically offered during checkout, the order may not be available for international delivery.

22. Contact Us

For questions regarding:

  • Shipping;

  • Order processing;

  • Tracking;

  • Delivery delays;

  • Lost packages;

  • Damaged products;

  • Incorrect or missing items; or

  • Order cancellations,

please contact:

luxyhairx.shop
Email: info@luxyhairx.shop

Please include your order number whenever contacting us about an existing order so that we can locate your order and assist you more efficiently.

Free Standard Shipping: All Orders
Order Processing Time: 1–3 Business Days
Estimated Delivery After Dispatch: 5–8 Business Days
Estimated Total Delivery Time: Approximately 6–11 Business Days
Email: info@luxyhairx.shop